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STORE POLICY

Because We Care

At Silky Panda, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING AND DELIVERY

What You Need to Know

We are committed to delivering the ordered products to the right customers at the right time. We provide you with a well-established delivery mechanism that ensures the products ordered by you reach you without any defects, damage, or quality issues. All the orders are shipped within 1-3 working days, the standard delivery time is 5-7 days, and the duration of delivery of a product is dependent on the destination location. We provide Free Shipping on all our products.

RETURNS

Some of the products are eligible for 7-day return from the date of delivery. We may ask an actual photo of a product received by you to initiate a return.

PRIVACY POLICY

Trust Us with Your Information

This Privacy Policy applies to the www.silkypanda.in

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  • This Privacy Policy is effective from 25th January 2023. From time to time we may change our privacy practices. We will post an updated copy on our website. Please check our site periodically for updates.

  • www.silkypanda.in recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.silkypanda.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect

  • Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and Ip address.

  • Payment and billing information. We might collect your billing name, billing address, and payment method when you buy a product listed on www.silkypanda.in. We NEVER collect your credit/debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card on our website. Credit/debit card information will be obtained and processed by our online payment partner razor pay.

  • Information you post. We collect the information you post in a public space on our website or on a third-party social media site belonging to www.silkypanda.in

  • Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

  • We collect information directly from you. We collect information directly from you when you register on our website. We also collect information if you post a comment on our websites or ask us a question through phone or email.

  • We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

  • We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

  • We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

  • We use the information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

  • We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.

  • We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

  • We use the information for security purposes. We may use the information to protect our company, our customers, or our websites.

  • We use the information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy a product from us we'll enroll you in our newsletter.

  • We use the information to send you transactional communications. We might send you emails or SMS about your account or a product purchase.

  • We use information as otherwise permitted by law.

Sharing of information with third-parties

  • We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

  • We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

  • We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

  • We may share your information for reasons not described in this policy. We will tell you before we do this.

Third-party sites

  • If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

If you have any questions about this Policy or other privacy concerns, or grievances to share please report to:

 

Name: Sonam Nikul Jayswal

E-Mail: rishika.tradingcompany@gmail.com

               info.silkypanda@gmail.com

Terms & Conditions

Effective Date: 25th January 2023

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  •  Access to and use of www.silkypanda.in and the products and services available through the website are subject to the following terms, conditions and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website (www.silkypanda.in), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time.

 

  • Please check this page regularly to take notice of any changes we may have made to the Terms of Service. We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this entire website.

 

  • Introduction:

    • The domain name www.silkypanda.in is a site operated by Rishika Trading Company, a business incorporated under the laws of India.

  • Service:

    • www.silkypanda.in is an online retailer of apparel and lifestyle products offered at a great value to the consumer. Membership allows customers to purchase a variety of products. Upon placing an order, www.silkypanda.in shall ship the product to you and be entitled to its payment for the service.

 

  • Third-Party Website & Services:

    • Our website provides links for sharing our content on Facebook, Twitter and another such third-party website. These are only for sharing and/or listing purposes and we take no responsibility for the third-party websites and/or their contents listed on our website (www.silkypanda.in) and disclaim all our liabilities arising out of any or all third-party websites. We disclaim all liabilities and take no responsibility for the content that may be posted on such third-party websites by the users of such websites in their personal capacity on any of the above-mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of www.silkypanda.in on any social networking platform.

 

  • The exactness of the Product:

    •  The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

 

  • Pricing:

    • We ensure that all details of prices appearing on the website are accurate, however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled, and you will receive a full refund. The products available on the website are for retail sales, intended for end-user consumption and are in no way available for resale.

 

  • Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

 

 

  • Payment:

    • Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed.

    • We may also provide Cash on Delivery Service on certain products, in which payment for your goods will be collected by the courier company while delivering your order. 

 

  • Delivery:

    • We are committed to delivering the ordered products to the right customers at the right time. We provide you with a well-established delivery mechanism that ensures the products ordered by you reach you without any defect, damage, or quality issues. All the orders are shipped within 1-3 working days, the standard delivery time is 7-10 days, and the duration of delivery of a product is dependent on the destination location. We provide Free Shipping on all our products.

 

  • Return & Refund:

    • Some of the products are eligible for 7-day return from the date of delivery. We may ask for an actual photo of a product received by you to initiate a return.

 

  • Violation & Termination:

    • You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

 

  • Disclaimer:

    • IN NO EVENT WILL THE COMPANY OR IT'S REPRESENTATIVES BE LIABLE FOR ANY DAMAGES, ARISING OUT OF OR RELATED TO MISUSE OF PERSONAL INFORMATION OF THE CUSTOMER AND THE CUSTOMER IS SOLELY LIABLE FOR SUCH ACTS AND THEY ARE ADVISED NOT TO SHARE THEIR CONFIDENTIAL INFORMATION LIKE www.silkypanda.in PASSWORD, OTP, CREDIT/DEBIT CARD EXPIRY AND CVV WITH ANYONE EVEN THOUGH THEY CLAIM TO BE A www.silkypanda.in EMPLOYEE. NONE OF OUR EMPLOYEES WILL ASK FOR SUCH CONFIDENTIAL INFORMATION.

 

  • If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at info.silkypanda@gmail.com.

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